Privacy Policy

Last Updated: 10/21/2025

New England VOIP, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us by phone, email, or text message.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and other identifying details you voluntarily provide.
Technical Information: IP address, browser type, operating system, device information, and usage data when interacting with our website or digital platforms.
Communication Information: Any correspondence or messages sent through our contact forms, email, phone, or SMS/text messaging services.

2. How We Use Your Information

We may use the information we collect to:

Provide, operate, and improve our services.
Respond to inquiries, service requests, and support needs.
Send transactional communications related to services or billing.
Comply with legal obligations and enforce agreements.

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only in the following limited circumstances:

With trusted service providers who assist us in operating our business (e.g., payment processors, hosting providers) under strict confidentiality agreements.
When required by law or to protect our rights, safety, or property.

4. Text Messaging and Communications

By opting in to receive text messages from New England VOIP, LLC you consent to receive messages regarding appointments, updates, or support.
You may opt out at any time by replying STOP to any text message.

We will never share or sell your mobile number, opt-in data, or consent information to any third parties for marketing or promotional purposes.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Withdraw consent for communications at any time.
Contact us to learn what data we hold about you.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date noted above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

New England VOIP, LLC
Email: info@newenglandvoip.com